VCX TECHNOLOGY

Connect, Listen, Deliver

 

Connect to your customers for a more loyal and satisfying experience.

Full cloud omni-channel customer and employee digital experience services offerings.

CONNECT, LISTEN, DELIVER

VCX are at the forefront of delivering customer experience and digital innovation.

From simple voice, to emerging, multi-channel cloud technologies, VCX offers a range of technologies, all supported by subject matter experts to deliver the right solution for your business and innovation needs.

VCX have multiple contact centre and unified communications solutions to choose from. So unlike other resellers that will try to ‘shoe-horn’ a single technology into every business, VCX will support you in finding the best technology for your business.

Allow our experienced practitioners to support your digital innovation journey and work with you to develop a road-map into the future.

Let's talk

If you’re interested in how our offerings can support your businesses growth
and innovation strategy – our expert team are ready to listen.

SOLUTIONS

Contact Centre Solutions

VCX are authorised resellers for a wide range of contact centre solutions, from simple on-premise technologies to fully functional cloud solutions, we are the experts in contact centres, from small simple deployments to large complex enterprise systems

Cloud Contact Centre

VCX are a leading authorised reseller of CX Cloud Contact Centre, a global leader in contact centre solutions and digital engagement. The CX Cloud platform is uniquely Australian, offered from Australian data centres for Australian & New Zealand businesses

Unified Communications

No more expensive on-premise telephony technologies that you have to purchase, support and upgrade. No more wasting time and money when you can deploy what you need, when you need it, from the cloud

Telephony And Carriage Services

Our services provide simple, reliable, scalable, and cost effective solutions for SME, Corporate, and Government organisations. We provide competitive solutions for voice traffic (carriage), numbers, intelligent network features, data, connectivity, managed services and VPN solutions.

Direct Teams Routing

Maximise your Microsoft licensing investment with direct voice routing. Connect your existing phone numbers and use the phone system built into Office 365

Solutions For Customer Experience And AI

VCX are authorised resellers of Creative Virtual, a world leader in virtual agent, chatbot, live chat and conversational AI solutions

Sales & Advisory Enablement Tools

Building customer-driven solutions that will give your sales teams a competitive advantage is paramount. VCX offer a range of specialised solutions that will enable your Sales and Advisory teams with amazing person-to-person experiences

Workflow Automation

Let VCX demonstrate how we can provide ROI (return on investment) within 12 months by deploying Robotics for your business to reduce operational costs and improve efficiency. It is quick, reduces costs, time and risks of traditional IT systems implementations. Robots can be easily trained by existing process operators – training is quick and simple and no coding required.

SERVICES

Project Services

Our experienced engineers can provide you with the Installation and Project Services your technology requires to run smoothly from the outset.

Support Services

Our local support services work on behalf of our vendors to enhance the support options for system integrators. With our Support Services, you can ensure your clients are consistently receiving efficient and effective support.

Training Services

Our broad spectrum of Training Services includes End User training, Supervisor training, Admin training and Engineer training. Ensure that your staff are equipped with the skills and knowledge required to confidently take advantage of the technological tools at their disposal.

HOW VCX TECHNOLOGY CAN HELP YOU

  • We work directly with our clients to provide tailored solutions and custom configuration to ensure that the products we provide are effectively configured within their businesses.
  • We leverage the experience of the SMEs we are backed by to deliver a competitive engagement advantage – for both our clients and their customers.
  • Our skilled and experienced engineers can see you through the installation and support of your products, providing ad-hoc consultation, optimisation, design and project coordination services.